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Thanks for letting me know about the reply. WB told me to take it back to the retailer which is in a different country and left it at that. I'm actually going there on Monday so will try to exchange it then. Barring that, I will be in contact with them again!
Did you ever get Warner to replace your Batman: Arkham City disc? The thread you started on the game's forums seems to have gone quiet after somebody pointed out the EULA's warranty: http://community.batmanarkhamcity.co...312#post229312