In which I bitch about the lack of customer service....oh, iPhones.
by, 05 Aug 2010 at 05:58 PM (1380 Views)
I decided after a lot of late night article reading and youtube comparison videos - i wanted to get an iPhone 4. My current cell phone plan will run out in a few weeks, so I figured I'd take the plunge and get one of these newfangled smartphones. I know there's lots of smartphones out there, however, I am a 25 year old girl and apple enjoys marketing to me. Coincidentally, the boyfriend hates his shitty month to month current phone/plan, so we both decided, "hey! let's go down to the at&t store and get us some iPhones!" I grab my large wad of cash and off we go to at&t store #1.
We walk in, I tell the gangly sales dude that I'm interested in an iPhone 4.
"Oh, we're sold out of those."
"Yeah we don't know when we're getting any more in stock."
"well, you can reserve one. It has to be on a credit card though, not a debit card and we don't take cash. I don't know when we're going to get any in though. And they are totally sold out everywhere. everywhere." (You're telling me that GAMESTOP has a better reserve system than you guys?)
"......ok? so what are my options?"
"If you don't want to reserve one with a credit card I can't help you. And they are sold out everywhere. Yup. everywhere. "
"......ok see ya dude."
(note: I don't have a credit card because i am a compulsive shopper and i thought it would be best if i didn't go down that road of being morbidly in debt by the time i'm 30. very un-american, I know.)
So we leave the at&t store, which I'm kind of questioning, because I haven't heard ANYTHING about iPhone shortages for months. When you google "iPhone 4 shortages" you get articles from June. I figured, being August, and being one of the craziest selling items of the year, maybe apple would have dealt with this by now. Ok, fine, let's go to the Apple store! Maybe they have more information.
Go to apple store, apple store is mobbed. (as always.)
Employees talking amongst themselves, make eye contact with me, turn away. I know, crowded stores suck.
Wait a bit longer.
Flag down a guy.
Ask, "Hey! Do you guys have any iPhone 4s in stock?"
He begins walking away and says "oh we just have the 32 Gig model," and crosses the store to go talk to another employee.
".....what if that's the one I want?" Of course, he can't hear me. Being across the store and all.
I make a face sort of like this.
I'm frustrated at this point, and leave. I figured I'll just order it online.
ughhh. I know customer service blows, but seriously. I just want my phone. I don't think I was being impolite or unreasonable. /vent
sidenote: apparently the iPhone 4 is sold out on the apple store for 3 weeks+! I think I'm going with a 3GS for now.
Also: tl, dr. sorry.
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