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As I was playing Lunar 2, the scene was shifting from Ronfar to the rest of the gang and went to a whit screen where it remained for several minutes. I tried again again and it kept freezing. I plan to exchange this disc for another, the only problem is I lost the damn reciept. Does anyone know if they are strict about that. What I might do if they wont let me exchange it is just take my memory card there and see if I can just get past that part on another disc then save.
You're screwed now.
They are really REALLY strict now about no receipts. You might be able to get away with it if it's the same guy you bought it from, but other than that, I doubt it.
If you're just exchanging the discs for another copy of the same game, I don't think you should have a problem, just be really nice and ask politely and I don't see why they wouldn't do it for you.
But their return policy sucks-ass now. I can understand their killing the old, constantly-abused unlimited returns policy and switched to the one-time exchange thing, but now they won't even do that anymore, which really has given me very little reason to shop there unless I'm returning a game.
Good luck. They wouldn't even take an unopened game back without a receipt. I'd suggest you look for your receipt.
I would say you're out of luck. They becoming jack-asses when it comes to refunds/exchanges. I for one, still know workers, so I got an advantage.
I say be nice, talk to the manager, ask politely, and be friends with them.
...and then shop at Gamestop :DQuote:
Originally posted by UndeadKing
Good luck. They wouldn't even take an unopened game back without a receipt. I'd suggest you look for your receipt.
Eh, it's only a matter of time before Gamestop changes their policy too, as that one is even more abusable.
I managed to return an unopened game ONCE without a receipt, but that's because it was the dude's last week and he told me he didn't care anymore. It was a sweet way to get Guilty Gear X2 =D
What is Gamestop's return policy? I was under the impression that it was the same as EB's.
I'm pretty sure you can return any opened game in seven days for cash back with a receipt? Or maybe store credit?
GS's return policy can vary slightly by district, but for the most part:
-all returns are within 7 days
-open merchandise can be exchanged for store credit, ONCE per transaction with reciept
-closed merchandise refund in original tender or credit with reciept
-returns without reciepts are at discretion of management
Well I went to exchange the 2nd disc today without the reciept. The guy who was there when I bought it was working and he didn't even ask for the reciept. I guess I got pretty lucky.
Yea, you got lucky that he probably remembered you.
It seems most EB's only have about 2-3 employees in them, anyways, lol.
Hey.. wait a second. He exchanged your cd, but did he put the defective cd into the other Lunar 2 game? That's pretty low if he did.
No it isn't. Out of sight of the customer, what should have happened is a pink defective slip comes out, gets taped to the box, gets filled out with the relevant info, and then gets dumped in a box out back, to be dealt with in the appropriate manner. 2x4 to the head of anyone stupid enough to try to resell it when there's absolutely no reason to.
I know I'm pretty lenient on the receiept thing. Official policy (storewide) is that if it makes the customer happy it can be done. There's limits, no way could you have gotten cash back with no receipt, but an even exchange isn't really a problem. Exception to the rule- customer acts like a self-obsessed imperious asshole. Then instead of relenting we apologize for there being nothing we can do. :)
James
Quote:
Originally posted by Videodrone
GS's return policy can vary slightly by district, but for the most part:
-all returns are within 7 days
-open merchandise can be exchanged for store credit, ONCE per transaction with reciept
-closed merchandise refund in original tender or credit with reciept
-returns without reciepts are at discretion of management
yup. that's pretty much it.
I allow exchanges for games w/o receipt if it's in sellable condition and not scratched...or offer them to get something they want by issuing trade-in credit of the game. This especially applies when they didn't even buy the game from any of our stores.
I always resold games that "didn't work". 90% of the time they didn't come back.