Sneak attack by EB Games

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16 Sep 2004, 02:23 PM
Rumpy

Sneak attack by EB Games

http://www.evilavatar.com/modules.ph...ticle&sid=6051

Interesting bit from Evil Avatar:

Quote:

Originally Posted by Evil Avatar article

Well, I've been duped. EB Games is currently "selling" names when you purchase certain items from their website causing you to sign up for something called "Reservations rewards" which carries a 9 dollar a month fee. It's something I've never noticed since it's such a small transaction. This month on I didn't purchase anything on that credit card and noticed the transaction. Looking back, I see this transaction for 3 months!

Apparantly you sign up for "free" when you take advantage of certain promotions on EB Games site (in my case a 10 dollar rebate). They send you an email after a set period of time letting you know you will begin getting charged for this, the problem is it usually comes in as Spam and it looks like a spam message too.

You can find more reports like this on the Bad business Bureau site.

You can call the number and cancel fairly easily. I've already done that, but I'm out the 27 bucks.

Needless to say I will no longer be linking to EB Games in the Weekly Release nor will I recommend the website to anyone. Next on my list is to call EB Games themselves and file a complaint. So make sure you check your credit card statements, it shows up as Wli*reservationrewards.co 888-6885995 Ct or something similar with WLI in the name.

If you buy from them it may be in your best interest to double check your cc statement.
16 Sep 2004, 02:24 PM
Joust Williams

I'm losing respect for EB as the days pass by. There's probably more to this story, though.
16 Sep 2004, 02:29 PM
Dolemite

That's sleazy on EB's part...what a third-rate scam. Still, it looks like they have all their bases covered legally.
16 Sep 2004, 02:34 PM
Mzo

I believe that EB is not above this.
16 Sep 2004, 02:49 PM
JMET

They got me on this as well, however I caught it in time and got my money back.
16 Sep 2004, 03:25 PM
Roufuss

Maybe you guys should read more.

It says RIGHT ON the reserveation rewards site that EB will transfer all your info, INCLUDING credit card number, in exchange for the 10 dollars off.

It also says that you get it for free for 30 days, and if you don't cancel they will charge you 9 dollars a month and just assume you want to keep it. This is why I didn't sign up for the 10 dollars off, because this information was made clear as day, and it's not EB's fault none of you read the disclaimer.

Quote:

Originally Posted by Rumpy

If you buy from them it may be in your best interest to double check your cc statement.

In my knowledge, the only thing this works on is the 10 dollar rebate, which is made very clear what is going on. I just think the guy was an idiot for not reading enough, and just thinking he was getting 10 free dollars.

He's trying to blame it on his email, but really, it's right under the coupon itself. That's the only reason I never got the 10 dollars off, because I know I'd forget to cancel and EBgames would win.

People should read stuff before they decide to submit ALL OF THEIR INFORMATION to 3rd parties they know nothing about.
16 Sep 2004, 06:14 PM
JMET

I did read, canceled my order on their site and I also CALLED the company to confirm the cancel well before my 30 days were up.

They however decided to bill me for 3 months anyway...

They are a scam...

PS. I never got my 10 off from ebgames either...
16 Sep 2004, 06:15 PM
Roufuss

Quote:

Originally Posted by JMET

I did read, canceled my order on their site and I also CALLED the company to confirm the cancel well before my 30 days were up.

They however decided to bill me for 3 months anyway...

They are a scam...

Well, that's what you get when you submit every bit of your personal information, blindly I might add, and then don't keep track of your credit card bills.

I mean, how can people not know what's going on with their credit card?
16 Sep 2004, 06:25 PM
JMET

Quote:

Originally Posted by Roufuss

Well, that's what you get when you submit every bit of your personal information, blindly I might add, and then don't keep track of your credit card bills.

I mean, how can people not know what's going on with their credit card?

I signed up NOT BLINDLY and knew exactly what was happening with my bills thank you very much.

However after numerous calls I kept being billed.

I then called my bank.. and had them put a block on them..

Stop acting like you know every thing about the situation or how well people balance a checkbook.
16 Sep 2004, 06:33 PM
Jeremy

Roufuss, could you BE more pretentious, shit. I've steered clear of EB's site for anything but can't-miss bargains, and this just makes me all the more wary of using their site for purchases. I'd rather not run the risk of being scammed at all than save a small amount of money in the short term.
16 Sep 2004, 06:51 PM
StriderKyo

Quote:

Originally Posted by Roufuss

and it's not EB's fault none of you read the disclaimer.

Wait a minute - EB pulls a sleazy scam and it's other people's fault? Sorry, that's shitty branding if people are now supposed to see your logo, look at your website and instantly assume they'll be fleeced. As a company, it's their responsibility to build trust with their consumers. I think it's safe to say paying $9 a month to get $10 off and have your credit card info sent all over isn't an above-board deal, and the fact that they put it in the internet equivalent of fine print doesn't get them off the hook for being dickheads.
16 Sep 2004, 11:17 PM
James

I's kind of like that idiot magazine thing that they've started up in stores. 2 free months and, if you don't cancel, you get billed for (and sent) one year's subscription. I'd seen that same "promotion" at Best Buy and hated it then, and it didn't go over too well with me at EB either.

James
16 Sep 2004, 11:50 PM
jonas

Seriously, who reads fine print?

It may be a downfall but good companies don't put stupid important shit in the fine print. They tell you straight up.
17 Sep 2004, 12:10 AM
Jeremy

James, my mom's getting Entertainment Weekly for an eternity due to that shit, as they don't give you a way to reliably cancel it. Well, unless you don't mind playing phone tag for hours.
17 Sep 2004, 12:11 AM
Diff-chan

Quote:

Originally Posted by James

I's kind of like that idiot magazine thing that they've started up in stores. 2 free months and, if you don't cancel, you get billed for (and sent) one year's subscription. I'd seen that same "promotion" at Best Buy and hated it then, and it didn't go over too well with me at EB either.

James

I got suckered into doing that with Best Buy, I never got my magazines and I nearly forgot to cancel.

ANYWAY, I really dont like this. Ive defended EB when people bitch about (A) gutting products, (B) trade-in values, (C) promotions, etc. But I cant defend this.
17 Sep 2004, 12:47 AM
Rumpy

Quote:

Originally Posted by Jeremy

James, my mom's getting Entertainment Weekly for an eternity due to that shit, as they don't give you a way to reliably cancel it. Well, unless you don't mind playing phone tag for hours.

Go on their website like I did. Took all of 3 minutes to do.
17 Sep 2004, 12:55 AM
Jeremy

I did that, and couldn't find a "cancel" option for anything. I found tons of "free offer" things though.
17 Sep 2004, 01:05 AM
Rumpy

It's a subscription isn't it? Punch in that info and cancel.

https://secure.customersvc.com/wes/servlet/Show

log in and it lets you cancel.
17 Sep 2004, 01:29 AM
Roufuss

Quote:

Originally Posted by diffusionx

I got suckered into doing that with Best Buy, I never got my magazines and I nearly forgot to cancel.

ANYWAY, I really dont like this. Ive defended EB when people bitch about (A) gutting products, (B) trade-in values, (C) promotions, etc. But I cant defend this.

All EB is, is the middle man. They have no control over what Reward Reservations or whatver they are called does once they give them the info, that you tell them they can send.

Alot of people on here are acting like you order a game, and EB submits the info without your knowledge. No, you willingly submit your info to EB, who passes it along. EB more than likely gets paid a sum or percentage for every person that signs up for RR, hence the 10 dollar coupon.

After that, EB isn't libel for ANYTHING, nor is this their fault in any way. They are merely an affilate, nothing more, nothing less. Yes, maybe they should rethink their partnership, but the money probably helps them in a big way. No one is forcing you to sign up for the 10 dollar coupon, and, once again, EB has nothing to do with it once they hand over their info.

And for the people who don't read the fine print.... maybe I'm just cautious and paranoid of this happening, but I have problems sending my credit card information ANYWHERE to a site I know absoultely nothing about or know what they will be doing with it. It boggles my mind that people willingly ship their information off in exchange for a 10 dollar coupon, without doing any sort of research.
17 Sep 2004, 01:47 AM
voltz

They accept card numbers from people who are only interested in the sales purchase of a game and they want their money going only towards that purchase, but if they fail to mention any additional fees without making proper announcements (like sticking it in the fine print), then they're gonna have another problem to deal with.

I say middleman or not, for handing over your info to be further manipulated makes them just as guilty.
17 Sep 2004, 01:53 AM
Jeremy

Rumpy, thanks for that link.
17 Sep 2004, 01:56 AM
Roufuss

Quote:

Originally Posted by voltz

They accept card numbers from people who are only interested in the sales purchase of a game and they want their money going only towards that purchase, but if they fail to mention any additional fees without making proper announcements (like sticking it in the fine print), then they're gonna have another problem to deal with.

I say middleman or not, for handing over your info to be further manipulated makes them just as guilty.

After you buy a game, there is an info box that says something along the lines of "Click here to learn how to get a 10 dollar coupon good off your next purchase". It's not like I buy a game and EB just sends away all my credit card info.

Then there is a disclaimer in rather big type RIGHT UNDER WHERE YOU CLICK OK that reads "By agreeing to this you agree that EB may send your name, address, blah blah blah, credit card info to reservation rewards, and that you have 30 days free and then they charge you if you don't cancel".

Now, if what happened to JMET where Reservation Rewards didn't cancel after he called them, well, that's not EB's fault at all since they don't have any part of that company. For people to say "Wow, EB is so evil for doing this", I don't really see WHY, as this is just a partnership (or affilate) and people shouldn't judge EB based on what Reservation Rewards does.
17 Sep 2004, 01:59 AM
voltz

Quote:

Originally Posted by Roufuss

After you buy a game, there is an info box that says something along the lines of "Click here to learn how to get a 10 dollar coupon good off your next purchase". It's not like I buy a game and EB just sends away all my credit card info.

Then there is a disclaimer in rather big type RIGHT UNDER WHERE YOU CLICK OK that reads "By agreeing to this you agree that EB may send your name, address, blah blah blah, credit card info to reservation rewards, and that you have 30 days free and then they charge you if you don't cancel".

I see.

Well actually I never order from them. ;)
17 Sep 2004, 04:15 AM
Rumpy

Quote:

Originally Posted by Jeremy

Rumpy, thanks for that link.

holla.