Yes, yes I did, and I prefer mesh thank you very much...Quote:
Originally Posted by Dolemite
Digital watch, LOL.
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Yes, yes I did, and I prefer mesh thank you very much...Quote:
Originally Posted by Dolemite
Digital watch, LOL.
Quote:
Originally Posted by Raz0r
Fantastic!
Ghost World?Quote:
Originally Posted by Dolemite
Nah, Ghost World was great. It has to be Brokeback Mountain.
James
Worst customer service experience ever.. (Best Buy)
This guy with his 2 kids shows up with a DS Lite that had a "crack" in it. He had a Best Buy replacement warrenty and wanted to use it. I explained to him that our warrenty doesn't cover accidents. He then asked why his wife had purchased it and I told him that it covers power outage, normal wear and tear, smanufacture defects, etc. I took the DS to go ask a co-worker in the "crack" counted as norml tear and tear, and as I slightly opened it, the DS literally fell apart. I came back and the guy said he wanted take it back like that.
I called a manager, she came over and explained the situation. He then asscused me of breaking the item. He then went ahead and asked his daughter if the piece that broke off was like that at home, and the daughter that it was. He kept trying to get the daughter to tell him that it wsn't but she kept saying it was. He then apologized and walked away. The manager and I, and I'm sure the customers waiting in line overheard, we're smiling and cracking up inside.
He then leaves and comes back and I see he wants to talk to the same manager. He now got the daughter to say and he wanted and then we called over a higher manager. I started to help other customers and then the head manager told me that when I'm done to talk with them.He told his side of the story again, and, being the nice manager that he is, offered to refund the cost of the warrenty even though he didn't have to but refused to give the customer a new DS. He said that his wife was misinformed what the warrenty covered and whatnot. He then accused him of breaking the item. He left without getting a refund for his warrenty.
I'm a phone operator at Best Buy, but I handly customer service as well. This morning, I was basically solo doing everything. I didn't have much time to answer phones. So finally I got to it, and what a shock, the wife called about the DS. She said that she didn't care about the warrenty but was pissed that I broke it in half and threatened to sue Best Buy since it was on camera and whatnot. I went to the manager (not the higher position one) and explained what they're saying and she told me to tell her to basically call Best Buy Corp and not to give any names or infoormation. There's basically nothing they can sue for. So I went to tell them that, and then she asked for my last name, I told her that I wouldn't give that information over the phone and that she can come into the store and get it from a manager. She asked to speak with a manager and so I went to the manager and told her and she said to tranfser the call to her. So I did.
So I continued doing custom service until I had another question, so I went and asked that manager and also asked what happened. She said not to worry and that if the camera shows anything, is that I didn't break it on purpose and that it basically fell apart. The manager also told the wife that her daughter admitted that it was broken in front of her and I, but she responded by saying that her daughter didn't know the difference between cracked and broken or something. That's basically all of it.
Lesson of the story is that some customers are fucking retards.
If it was a hinge crack then it probably would have been a manufacturer defect. Falling apart, on the other hand, is pretty obviously them setting you up. The 'Tard Patrol was out in force.
James
Well i got a couple. More memorable ones.
Customer comes in. says she bought a DVD player and it doesn't work.
she says there is no sound. And no picture. So i ask her. Is everything hooked up to the T.V.
She says yes. I ask if its set to the Video channel. "The What?" she asks. I explain the video channel. "oh. no its not ill try that at home" she says. "but what bout the sound". i ask if she has the audio cables hooked up. she gives me a confused look. "you meen the DVD player doesn't have speakers of its own?" she says. I hold in the biggest laugh as to not offend her.i tell her what she needs to do. and she smiles and walks away. I bust out laughing.
Customer calls up. Says she just bought a Caller I.D. box. And she wants to use it but there is a name on her box that she cant erase. "ive tried everything i could but i cant get it off the box". On a whim i ask whats the name and number. "John Doe 123-456-7890" she says. Im quite for about 10 seconds. lookin at my fellow team members trying my HARDEST not to bust out laughing. I explain that its a decal and she can just peel it off. "oh thank you very much" she says. I bust up laughing.
2 black guys comes in. lookin at GBA games(happend awhile ago). its busy. Our policy is customers cant hold games. i let them know. they say ok. cashier walks by with a white guy. i give the cashier the game the guy wants. black guys keep lookin. white guy comes back with game in hand. "you gave me the wrong one". i apologize and take the wrong one.and give him the right one. Black guys get pissed. "oh so you can give him a game but you cant let me hold the game?". i try to explain that i gave him the wrong game. black guys get pissed. claim im being racist(im black btw) and proceed to threaten me with bodily harm. I guess they didn't knwo what to do since i wasnt timid cus i was talkin back to them. 10 min later before anything gets a chance to happen my friend just tells me to be quite. Almost got in to a scrap over nothin.
Last one i can remember. And one of my favorites.
Its hella busy,Im alone in Electronics. i got 10 people shouting questions at me. I tell everyone to be quite. i start pointing to people and answering thier questions. old black lady comes up. asks for phone batteries. I tell her ill help her cus its kind of confusing. Mexican guy come up. asks me were rugs are. i point hiim in the right direction. Old black lady walks off. I find her in the battery isle. i ask her if she needs help. "oh you can point that mexican in the right direction but not me?". I tell her i was gonna help her personally. "yeah you need to remember your color!". i tell her "i do,im mixed". she proceeds to call me a fat ass. I ask her again if she needs help. she walks off. white lady walks up, asks a question,i answer it. "OH hell no,aint that some shit!" she says. I just look at her smile, "have a nice day mam". she stomps off. i bust up laughing.
JBNagis
Wow, this thread is old. First one: Had a job at a gas station in high school. The gas station was right near a movie theater and shitty parents would drop their hoodlum kids off to watch movies. The kids always came to the gas station to get their candy and shit, but they always tried to get cigarettes, too. I took immense joy out of denying them without even asking for ID. This one time, these two girls came in and asked for Newports and I just shook my head no. "Aren't you gonna ask for ID?" I said, "You can't provide me with any, so no." "Come on, I need a pack of Newports! Just give me one!" Shook my head no. "Nobody's gonna know if you give me a pack of Newports!" I was like, "I would know, and I know it's wrong to sell cigarettes to minors." That silenced her, but her friend was like, "She'll show you her tits!" I laughed at that, then said, "Is that all it takes to get girls' shirts off these days? Glad I'm not in middle school any more. At least it was a challenge then. Get out!" Hilarious.
Back when I was an assistant manager at a video store, there's one incident that will always stick out in my mind. The first Harry Potter movie was in theaters but some company put out a documentary of some sort with a deceptive box. It was like, HARRY POTTER in big, bold letters. If you looked closely at it, you could see the box said something like, "The Magical World of..." above Harry Potter then, "... and J.K. Rowling," below it. I put it at the end of the new release section with a p-touch label on the box that said, "THIS IS NOT THE HARRY POTTER MOVIE WITH DANIEL RADCLIFFE, IT IS A DOCUMENTARY," really big. This lady comes up to the counter with it, and she looked like she'd made a big discovery so I was like, "I just wanted to make sure, before you rent this, that you're aware it's a documentary and not the actual Harry Potter film in theaters right now." She went crazy on me. "That's false advertising! This is bullshit! I called my kids and told them I was bringing home the Harry Potter movie! You owe me like twenty free rentals!" So I calmly replied with, "Ma'am, the box is clearly labeled as such, I was just reiterating. It's not false advertising." She got all red and was like, "Oh yeah? Where's it clearly labeled that it's not Harry Potter the movie?" I pointed to my label on the front of the box. "You can't expect people to read that!"
I love that second story. I ended up giving her a free rental out of pity.
If I was that customer I would have been pissed too. Your BB sounds like it's run by assholes.Quote:
Originally Posted by aren
Normally I'm all for bashing Aren and his store. But how are they assholes for trying to not be completely set up for a fall from a bunch of trash?