Hey high school dropouts, want to manage at Verizon?

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Originally Posted by Razor Ramon

It took me a while to spot the difference myself. I hate math.

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Math? It's not fucking math. It's basic comprehension.

I can't decide what's worse, AOL and the three hoop circus that is their account cancellation, or Verizon with their absolutely horrible customer service.

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Originally Posted by TrialSword

I can't decide what's worse, AOL and the three hoop circus that is their account cancellation, or Verizon with their absolutely horrible customer service.

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I guess you have never had to deal with Nextel, Sprint or cingular before?

What. The. Fuck.

I think the problem in this call, besides the Verizon reps being stunningly poor at basic math, is that every time the guy converted it into a fraction (2 one-thousandths of a cent), it didn't help his cause at all, and probably only further confused the reps..

But it's really unbelievable that they simply couldn't latch on to his example where he asked if 1 cent was the same as 1 dollar, if .1 cents is the same as .1 dollars, to which they answered "no" quickly, and then when he asked if .002 cents is the same as .002 dollars, they got stuck there.

Anyway, the Verizon reps had better learn some math soon, because more people are likely to call in about this after this recording spreads around a bit.

I cant figure out tho.....I was trying to figure out if they paid him back for this. I honestly dont see any way around them not just rectifying this without being sued or soemthing.

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Originally Posted by Gymkata

I cant figure out tho.....I was trying to figure out if they paid him back for this. I honestly dont see any way around them not just rectifying this without being sued or soemthing.

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If you go to the actual YouTube page, he mentions that he got a full refund, an apology, and the incident also aided the company to change the way their rates are represented and calculated on their computer systems.

Actually, in my experience Verizon's customer service has been excellent. No complaints here. The people I've dealt with were intelligent, throrough, courteous, and American.

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Originally Posted by sleeve

American.

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This shit cannot be stressed enough. I hate having to deal with foreigners whose thick accents does not allow me to get my information clearly. I recently went through this with Sallie Mae when I was getting info on my student loans. It took me about 15 minutes of conversation to get info that should've taken me 2.

this is lol

"We're in Canada..." WTF does that have to do with anything? He's not buying time here...