Hey high school dropouts, want to manage at Verizon?

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Originally Posted by johnk_

I think the problem in this call, besides the Verizon reps being stunningly poor at basic math, is that every time the guy converted it into a fraction (2 one-thousandths of a cent), it didn't help his cause at all, and probably only further confused the reps..

But it's really unbelievable that they simply couldn't latch on to his example where he asked if 1 cent was the same as 1 dollar, if .1 cents is the same as .1 dollars, to which they answered "no" quickly, and then when he asked if .002 cents is the same as .002 dollars, they got stuck there.

Anyway, the Verizon reps had better learn some math soon, because more people are likely to call in about this after this recording spreads around a bit.

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I can't believe that that many reps were that clueless. Someone eventually has to get the point.

Although the guy was very confusing and at some point confused himself, so they probably figured he was just trying to con his way out of a bill.

Dude's not the best communicator, but then the reps aren't the best at math. There are much simpler ways to explain the problem--like emphasizing that cents X data usage does not give you a number in dollars--but it is pretty amazing that in a half hour and with three different people (including those in management) no one could figure out that the customer is right.

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Originally Posted by sleeve

Actually, in my experience Verizon's customer service has been excellent. No complaints here. The people I've dealt with were intelligent, throrough, courteous, and American.

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Me too. Though it was the guy at the actual Verizon store that screwed up. Customer service was quick to help me though.

Yeah, the guy was a bit confusing but I don't see how that many people could be that clueless. It's not a matter of opinion, as that one supervisor said, it's a matter of train of thought and comprehension.

These are probably the same people who, if they were behind a cash register, wouldn't keep their money organized.

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Originally Posted by MarkRyan

Dude's not the best communicator, but then the reps aren't the best at math. There are much simpler ways to explain the problem--like emphasizing that cents X data usage does not give you a number in dollars--but it is pretty amazing that in a half hour and with three different people (including those in management) no one could figure out that the customer is right.

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It's not really a matter of math. And the guy really did come off as sheisty.