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HOLYEEEEE SHIT!!
I only thought Comcast phone reps were morons ... nope I was wrong.
Plus ... he caught the trap. This is a perfect example of checking your rates, prices, etc. Most people don't and they just pay it. This guy ... checked his shit and BLAM. Nailed the company.
It happened again.
::smacks head with balpeen hammer::
Mind you I am not a math genius.
Even I know the differance with .002 dollars and .002 cents. And now this one .15 dollars and .15 cents.
Moral of the story ... check you bills thoroughly
It took me a while to spot the difference myself. I hate math.
That guy has major lisp.
.002 dollars is wayyy differant than .002 cents
same goes for .15 dollars and .15 cents.
Yeah I remembered that the value doesn't change until it goes into the whole numbers in the thousands.
Jesus Christ, it gave me a headache listening to those morons fail to understand that poor customer's math for 22 minutes straight.
That was making me upset... Cents and Dollars aren't the same and i don't understand why they couldn't understand when you multiply cents by his date rate you still get cents! I don't understand... I have had to go through something like this at my job... Explaining to an old person that 300 pills at 3 pills a day is a 100 day supply and if you are taking them correctly on the 98th day, the day we can refill it, you'll have 6 pills left. And for the life he couldn't grasp the concept that he was too soon for his fucking refill!
They're setting themselves up for an easy class action. If I was a manager there I would be freaking the fuck out right now.
Math? It's not fucking math. It's basic comprehension.Quote:
Originally Posted by Razor Ramon
I can't decide what's worse, AOL and the three hoop circus that is their account cancellation, or Verizon with their absolutely horrible customer service.
I guess you have never had to deal with Nextel, Sprint or cingular before?Quote:
Originally Posted by TrialSword
What. The. Fuck.
I think the problem in this call, besides the Verizon reps being stunningly poor at basic math, is that every time the guy converted it into a fraction (2 one-thousandths of a cent), it didn't help his cause at all, and probably only further confused the reps..
But it's really unbelievable that they simply couldn't latch on to his example where he asked if 1 cent was the same as 1 dollar, if .1 cents is the same as .1 dollars, to which they answered "no" quickly, and then when he asked if .002 cents is the same as .002 dollars, they got stuck there.
Anyway, the Verizon reps had better learn some math soon, because more people are likely to call in about this after this recording spreads around a bit.
I cant figure out tho.....I was trying to figure out if they paid him back for this. I honestly dont see any way around them not just rectifying this without being sued or soemthing.
If you go to the actual YouTube page, he mentions that he got a full refund, an apology, and the incident also aided the company to change the way their rates are represented and calculated on their computer systems.Quote:
Originally Posted by Gymkata
Actually, in my experience Verizon's customer service has been excellent. No complaints here. The people I've dealt with were intelligent, throrough, courteous, and American.
This shit cannot be stressed enough. I hate having to deal with foreigners whose thick accents does not allow me to get my information clearly. I recently went through this with Sallie Mae when I was getting info on my student loans. It took me about 15 minutes of conversation to get info that should've taken me 2.Quote:
Originally Posted by sleeve
this is lol
"We're in Canada..." WTF does that have to do with anything? He's not buying time here...
I can't believe that that many reps were that clueless. Someone eventually has to get the point.Quote:
Originally Posted by johnk_
Although the guy was very confusing and at some point confused himself, so they probably figured he was just trying to con his way out of a bill.
Dude's not the best communicator, but then the reps aren't the best at math. There are much simpler ways to explain the problem--like emphasizing that cents X data usage does not give you a number in dollars--but it is pretty amazing that in a half hour and with three different people (including those in management) no one could figure out that the customer is right.
Me too. Though it was the guy at the actual Verizon store that screwed up. Customer service was quick to help me though.Quote:
Originally Posted by sleeve
Yeah, the guy was a bit confusing but I don't see how that many people could be that clueless. It's not a matter of opinion, as that one supervisor said, it's a matter of train of thought and comprehension.
These are probably the same people who, if they were behind a cash register, wouldn't keep their money organized.
It's not really a matter of math. And the guy really did come off as sheisty.Quote:
Originally Posted by MarkRyan