"no returning characters from Chrono Trigger", or "the game wasn't enough like Chrono Trigger" is often the dumbest reason people cite for not liking Chrono Cross.
The entire fucking game plays like a love letter to CT. Every single aspect of it is somehow inspired by the game, from the music to the graphics to the story to the characters. Not only are almost all of the major CT protagonists present in some form in CC (as plot devices if never actually playable), but many of the CC playable characters are subtle tributes to CT, such as:
-Pierre, the French swordsman (he's a "Frog", get it?), who ironically is a complete coward
-Luccia, scientist and dead ringer for Lucca
-Glenn, another swordsman and Frog reference
-Serge, obviously a tribute to Crono
-Guile, another obvious one (Magus)
...plus a ton of other original characters and subtle references to CT.
Ultimately, the people who really appreciate CC are the ones who prefer subtlety and creativity over cookie-cutter, fan-service sequels. Sure, Square could have hired Toriyama again to draw up new characters and made "Chrono Trigger II", and that would have satisfied the fanboys, but it wouldn't have broken as much new ground. Instead they created a wildly original plot filled with beautiful CT tributes -- the Enertron in the Dead Sea, Glenn's story, the brief snippets of the main CT theme inserted into the Home World theme, and the moment you realize why the game plays Lucca's theme during the end-of-battle screen.
CC is at least as good as CT (I personally think it's better), and I don't understand why more people (CT fans especially) don't see this.
The spirit of liberty is the spirit which is not too sure it is always right. -Learned Hand
"Jesus christ you are still THE WORST." -FirstBlood
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