Well, I finally have my TV, but man was it a PITA. If anybody's thinking of ordering something big from Best Buy.com, do yourself a favor and don't.
Short version: There were some problems with the delivery process, and as a result, I got the 34" model instead of the 30" model at a pretty good discount. I'll post some pics of the setup once I get it finalized. We ran through a bunch of games last night, from Viewtiful Joe to Smash Brothers, and everything looked fantastic. I picked up the wrong PS2 component cable at Software etc though, so I'll have to wait on the PS2 games.
The long version is below for anybody who wants to read it.
I placed my order for the 30" model on the 7th, for delivery on the 17th of December. I was supposed to get a call on the 16th to set up the delivery time. 9pm on the 16th, still no call. So I call up the "local" store (45 minutes away in another city) and they tell me the TV isn't in yet, and won't arrive till the 20th. They apparently only make deliveries to my town on Wednesdays, so they wouldn't be able to deliver it till the 24th. Problem is, I'm going to be on vacation. Ok, whatever, they'll deliver it on the 30th, day after I get back.
On the 18th, I get an email from Best Buy.com saying "Thanks for your order, our records say you've received your tv, have a nice day", etc. So I call their 800 number to tell them that no, I don't have the TV, they say call the store. I call the store, they say call the 800 number. I finally get somebody half decent on the phone at the 800 line, and he works out the problem. Bout the only helpful person I dealt with through the whole thing.
So off I go on vacation, and head back on the 29th. While in the airport, I happen to check my messages to see what's up. There's a call from BB on the 20th saying that the TV had arrived in the store and they'd call to set up delivery. Yay, everything's cool. Yet, it's about 8pm on the 29th, and there was no message about delivery time. I call the store up and hear "Oh, we don't make deliveries to bburg on Tuesday, we'll have to deliver it Wednesday." I speak to the manager, and he gives me the same story. Shrug, one more day, big deal right?
December 30th: I go off to a friend's birthday party that night, confident that the TV will arrive the next day. I get home around 11, and on a whim decide to check my messages at work. There's a call from the warehouse manager saying: "We're supposed to deliver a TV to you tomorrow, but it hasn't arrived at the store yet"
Naturally, I'm like "Uh, wtf?" And of course, the store is closed now. So I call them the next day and just straight up ask for the manager. Apparently my TV was sold to somebody else while I was gone, and he had to work it out with his GM, and he'd call me back in a bit.
At this point, I was about ready to say screw it and just go to like Circuit City, but I figured I might be able to get something out of the whole mess. I shoot off an email to BB customer service outlining the problem, and asking if they could help at all. I get back the following response:
Right.Originally Posted by Best Buy Customer Service
I never hear back from the manager that day, so I call the store yesterday and told them that I needed a resolution to the problem now. After some discussion, it came down to I could wait until next Wednesday for the 30" model with a discount, or I could get the 34" model for about $200 bucks more (which is about $300 less than it sells for), and have it delivered that afternoon. I just sold an arcade cabinet I'd fixed up, so I had the extra money for it, so being an impaitent American, I went with that option, which was delivered that afternoon.


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I guess it's more the manufacturer's fault than the console makers but that's quite annoying and probably not an issue with newer sets.


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