EB Customers and the PS2 HDD

[Brisco Bold]

You're job is the help the company make money dumbass!

Sorry.

[Tragic]

You are a clerk.

What do you care the reasoning behind why people want to buy something?

AKA. shut up and do your job, register monkey.

I don't care that much, it's just sort of depressing to see that many people wasting so much money on things they don't need and don't even know why they don't need! Same goes for SUVs and stuff like that. I just happen to work at a game store and having to put up with the phone ringing off the hook for 8 hours straight about the damn HDD was driving me nuts. Hence my coming home and starting this thread out of mostly aggrivation.

[Bacon McShig]

People are ignorant/clueless/stupid. So it's the job of a salesman to educate them.

That would be ideal.

But it's not true. Salespeople get paid to pimp out what their superiors at the home office (most of whom set foot in an actual store maybe once a week) deem most worthy of suggestive sales due to their profit margin. You think any sales clerk really, deep in their heart, gives a crap about whether you buy a Skip Dr. or a strategy guide? The only reason they want you to buy one is so their manager gets off of their back until their next shift.

[Tragic]

That would be ideal.

But it's not true. Salespeople get paid to pimp out what their superiors at the home office (most of whom set foot in an actual store maybe once a week) deem most worthy of suggestive sales due to their profit margin. You think any sales clerk really, deep in their heart, gives a crap about whether you buy a Skip Dr. or a strategy guide? The only reason they want you to buy one is so their manager gets off of their back until their next shift.

Exactly.And at EBs we have to push a different company's products every month. Sometimes this isn't bad and other times it's terrible (such as last August when we were supposed to push Turok: Evolution)

[bahn]

Exactly.


I was at Best Buy once looking for that Madcatz Component selector. The pimple-faced teen who worked there gave me a hard time because "Madcatz makes nothing but crap".

Who was he to give a shit about what product I wanted to buy?

I usually say something similar, but a lot more tactful. I don't work off comission, but I'd rather the customer go home with a quality product than come back disappointed. But in the end, it's their money so if they insist on it, let them buy it.

[lordsnarf]

See now i don't try to discourage my customers from spending money, but if they're about to spend it on something bad/useless I try to encourage them to spend it on something else. Or at least I used to, now 9 times out of 10 I let people buy crap like State of Emergeny and Gameday, two items we sell on nearly daily basis. I've come to terms with the fact that the customer usually goes hoome, plays the crap, and is actually happy. So ho are we to judge? As for spending money on junk I won't use, I own Steel Batallion and play it like once every three months, I own a GBA/GC link cable and haven't used it since Windwaker came out, I got an Ereader and no cards, I could probably go on and on about these kind of frivolous purchases I make. So if a customer walks in and wants a HDD, knows what it is, and is willing to wait around for it to have some functionality to them, who am I to question. I do question them to make sure they know what they are purchasing like the guy who was trading in 10 memory cards "Glad I'll never need these again". (I know you can store save games on it, but games can't load from it, I got him to keep one memory card). But ultimately why bother stopping people from spending money the way they choose to.

[Korly]

You are a clerk.

What do you care the reasoning behind why people want to buy something?

AKA. shut up and do your job, register monkey.

Well, it does no one any good when they buy a Mad Catz controller/ PS2 lens cleaner/ Tomb Raider AOD and they take it home and it breaks in 2 days/ doesn't do them a damn bit of good/ they hate it. 'Cause then they just try to return it, and EBs policy doesn't allow returns. Then, they get an attitude with me, even though I do not make the rules, and they have to go home pissed off, and I have to be pissed off.

Now, if I just let them know in advance that Mad Catz sucks/ the lens cleaner will do NOTHING/ Prince of Persia is better than Tomb Raider than at least I've done my job, and they are less likely to get pissed off since I already warned them.

[Jeremy]

Plus, they might be more likely to come back to a store where the clerk was honest with them.

[Tracer]

Dumbest thing I got was "How long is FFXI?"

[Brisco Bold]

I usually say something similar, but a lot more tactful. I don't work off comission, but I'd rather the customer go home with a quality product than come back disappointed. But in the end, it's their money so if they insist on it, let them buy it.

This is what my answer should have been.