sprocket? Do you mean socket by any chance? Can you give any other information? What type of internet access does he have? Any firewalls?
What happens if...
1) start -> run -> "cmd"
2) in the window that pops up, type "ipconfig", copy and paste the info here
3) type "ipconfig/release"
4) then type "ipconfig/renew" (this may take up to a few minutes)
anything odd happen? You should end up with a new ip address, or the same one you had before. Depends on how things are set up. And finally, what happens if...
5) type "ping www.google.com"
if that fails, does this?
6) "ping 64.233.167.99"
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