Looking for Advice on How To Handle a System Sale Gone Wrong

[plik]

here is the situation.
i sold a complete system with a few games to someone. payment was promptly received and i shipped out the system. i tested it to my best ability since i only had the games i sold with the system.
few days later i get a PM that the package arrived but the buyer is unhappy. he can't get his other games to work on it correctly.
so he demanded a full refund. i told him that i understood his frustration but that's not really fair. what i sold him was working to my knowledge and everything in my "for sale" post was accurate.
i was willing to work with him if he can meet me half way. he refused and wanted a full refund.
i replied that i will refund his money minus the shipping cost. he took this in a way that he would get to keep the system and stuff and not have to send it back to me. i don't think that's fair.
what do you guys think? should i have to refund his whole amount? that's like me paying for the privilege of mailing him shit and have it return to me.

what's your opinion?

[cka]

my opinion is that it sounds like the dude is trying to scam you for a free [console]

tell them flat-out that they need to ship the system back for the refund

[Chux]

Yeah, they can fuck right off about a refund until they send it back.

If it's really broken he shouldn't have an issue with that.

[Some Stupid Japanese Name]

Were any of the games you sent Japanese and you didn't mention it?
Just kidding. Dude is trying to rip you off.
Send one last email saying if he's not happy with the stuff, he can send it all back and you will refund what he paid minus what you paid for shipping. You will accept no other terms aside from those offered, and good day.

[kingoffighters]

Close your paypal account now.

[Chux]

Yeah, if nothing else detach your bank accounts. Paypal sides notoriously with the buyer.

[Yoshi]

If plik was smart, he demanded a gift payment. By the way, this is karma for selling that GameCube bundle after I had already paid for the controller converter separately.

[Josh]

Never sell anything ever at any time to anyone ever without saying "sold as is"

[Chux]

Yeah, gift payment is great if you know the person. It completely fucks somebody trying to get a refund though.

So yeah, in Pilk's case, it'd be great.

[plik]

If plik was smart, he demanded a gift payment. By the way, this is karma for selling that GameCube bundle after I had already paid for the controller converter separately.

sorry about that dude, but i had a chance to sell the whole GC lot.