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I once sent out my leigeons of Psycho Ninjas to ravage a local Walmart, because a sales associate made fun of my ninja garb while I tried to purchase Shinobi (although the lack of Musashi makes me cry the new guy is just as skilled a ninja.) They got his head for my trophy case and over a dozen others lay slein. Feel my wrath.
Apokryphos, that reminds me of another TRU story which I promise is shorter this time. :)
In Christmas of 1994, someone had brought in SNES Madden NFL 1994 to be exchanged. We gave him "Geoffrey Money" for it (store credit), rewrapped the game, and put it back into stock to sell. It went out again that night... and we got a call from the customer who bought it, saying that instead of a cartridge and instruction book in the box, there was soap and a children's book. :wtf: That's right... the box wasn't checked before we accepted it back. The customer brought it back and we exchanged it. From that point on we had a policy that all opened games must be checked before accepting them back.
(Actually, I managed to piss off a department head by putting a ticket on one of the bars of soap that we had left in the security booth, and writing "Imitation SNES Madden NFL 94" on it. :) )
Even then, it took a while for us to beat it into customer service's brains that they had to check the cartridges. I think it finally got through to them how severe it was when I went into a swearing fit while rewrapping games several months later because over half the games I was rewrapping had the wrong cartridge in them. (It didn't help when I had the fit while the store director was behind me. Fortunately, he understood once I told him WHY...)
1.) Guy tried to argue with me that burned games are legitamate and not illegal because "they play."
I shut up and let him win because a $500 sale was at stake.
2.) I had numerouse customer complaint that have gone to head office:
a) one guy complained because EB doesn't carry those god forsaken toys anymore and he had an AVP doll (yes, they're fucking dolls; I hate all you doll collectors) on reserve
b)Some bitch complained that nobody helped him after he said "No, I'm just looking around."
3.)During X-mas, we close the doors 5 minutes early and lock the doors (read: I stand by them and let people out but not in) until the crowd has dispersed. At about 9:15 (we close at 9) some dude yanks the door I'm holding onto and pulls me out with him. He starts laughing while I give him the "I'm gonna kill you with an Xbox" look.
"Are you closed?"
"Yes."
"Cool. I have a few questions."
"We're closed."
"Can I buy a GC?"
"No."
"Please."
"No."
*laughing* "Please. Oh yeah you're closed right."
"Yes."
"Okay."
Yes this actually happened. No the guy wasn't a retard (or, he didn't like he had a retardation, anyway).
4.) You can't leave the till without fifty people asking you questions. Never mind the fact that you're helping other people. Never mind the fact that you're in the middle of a sentence. No, no; they need to know if the millions of GTA:VC on the shelf are for sale.
5.) People do not like to ask the people on the floor for help. They rather ask the cashier. They get really annoyed if the cashier ignores them and- god forbid- helps the person that they should be helping.
6.) Phone calls. For the love of god: DO NOT CALL ANY STORE DURING X-MAS. Don't ask for pre-own trade-in values, do not ask if GTA:VC is in stock, do not ask to put anything on hold; don't call.
7.) If someone asks me to price-match Walmart to save $1.73 one more time, I swear to god...
8.) I'm not over charging you, I didn't charge you twice, and that's how much it is after tax.
9.) I do not price match American prices.
10.) I do not take the Pound Sterling.
11.) I do not know how to get past the CIA mission in Splinter Cell.
12.) BeyBlades did not come in for the PSone yet.
13.) The interactives will be off as long as you're on X-mas vacation, so deal.
14.) No, I can't do any better than that, I can't just "throw another game in," and I don't particularly mind that you're never shopping here again.
15.)Tax is the price multiplied by 1.15
16.) Yes, I know it was opened before I gave it to you, but before I gave it to you, I closed it by putting a sticker on it.
I feel your pain. Believe me.
At least someone does.
Oh, gods, that was the WORST part about working in the security booth at TRU: that was where we kept the collector's Barbie dolls... the ones that ran for $70-200. If there was even the SLIGHTEST thing perceived wrong with the box, they sent you back to get a different one. It got to the point where we would start getting a mean-spirited satisfied feeling out of telling them all the boxes had problems... :evil:Quote:
Originally posted by Briscobold
2.) I had numerouse customer complaint that have gone to head office:
a) one guy complained because EB doesn't carry those god forsaken toys anymore and he had an AVP doll (yes, they're fucking dolls; I hate all you doll collectors) on reserve
Again, I know your pain. Fortunately it was very rare I even had time to run out to the salesfloor; most of the time I was too busy passing out games. One time I had to run out onto the floor to empty the ticket pouch of a game we sold out of. As I hurried back, I passed the Barbie aisle and a woman grabbed my arm.Quote:
4.) You can't leave the till without fifty people asking you questions. Never mind the fact that you're helping other people. Never mind the fact that you're in the middle of a sentence. No, no; they need to know if the millions of GTA:VC on the shelf are for sale.
"Do you have any My-Size Barbies in stock? PLEASE!!! I'll bribe you to take one out of layaway!"
*sigh* Even if we had a layaway (as the store director once said, we'd need a building 2-1/2 times as big as the one we had if we had layaway), it would have been the same circumstances as giving someone's preordered cartridge: someone's already paid money for it. Either way, I simply apologized and said we didn't have any, and went on my way.
You wouldn't believe how many times I got people calling in asking how to do moves in Mortal Kombat and Mortal Kombat II. I finally ended up telling them we weren't allowed to give out that information. (Besides which, I'm not an gaming ubergod; how am I supposed to keep track of every move and strategy for every game?)Quote:
11.) I do not know how to get past the CIA mission in Splinter Cell.
*sigh* Like I said, I'm glad to be out of that particular rat race... :)
Oh yes, and customers don't undertstand that when I say "I'm not at liberty to talk about mod-chips," in EB, when it's Vendor of the Month for Sony, that I'm serious.