The retail whore drama thread

**Timber** · 29 May 2007, 05:32 PM

That's where I got lost too.

So he broke it and told them he didn't do it so he could take the new DS that they would have gotten so he could sell it on eBay? At least that sounds like something that Aren would post.

**aren** · 29 May 2007, 06:31 PM

tnlftl

**JefmcC** · 29 May 2007, 06:31 PM

[QUOTE=aren;1063872888]Actually, our Best Buy is ranked really high and is respected very well. Our managers are anything but assholes.

[quote]

If you say so.

No, it wasn't a manufacturer defact. There was basically a crack in it from it being dropped.

Could you proove that, or do you just assume it was dropped?

The extended warranty doesnt no tcover accidentally damage. It clearly states that in the brochure. So why would we give them a new DS when it's not in our policy? Sure, the managers do make exceptions at times (usually never with the warranties though), but that guy was being a total douche and tried to lie to us.

So, the managers will occasionally make an exception (i.e. break the store policy) but they won't exchange an item with an extended warranty? Sounds great to me. So what if the guy was a douche?

The phone sealed the deal when the wife said that they weren't arguing over the the warranty anymore but the fact that I broke it. They basically admitted that they were wrong and now they were trying to place the blame on me.

What other info do you need?

I don't even care. Lucky me, I get to be online at work.

**Hubbitron** · 29 May 2007, 09:42 PM

Originally Posted by aren

The extended warranty doesnt no tcover accidentally damage. It clearly states that in the brochure. So why would we give them a new DS when it's not in our policy?

I used to work at radio shack and we had the same deal with extended warranties. It's one of the reasons I quit. That money goes directly on Best Buy's pocket and you know it. You might get a spiff on selling one but you know people come in there pissed all the time because its a sheisty warranty. It doesn't cover the things that would actually necessitate a warranty and I'm sure if it was something that was covered it would be sent to BB's shop to be repaired or deemed unrepairable at which time the warranty is void. Greedy corporation bullshit.

Next time you are going to sell an extended warranty take a few minutes to explain honestly and thoroughly to your customer what it does and doesn't cover and how it compares to the manufacturer's warranty. Let me know if they keep biting.

**Josh** · 29 May 2007, 09:50 PM

Aren used to be The Chronicle. why do you people even pay attention to what he says?

**Hubbitron** · 29 May 2007, 10:07 PM

WHY DON'T YOU JUST FLASH THE BRUBAKER ID AT THE FRONT DESK OK?

**Dolemite** · 29 May 2007, 10:51 PM

THEY TRIED TO KILL ME, AND HARRY FROM WORK...GET DOWN! HARRY FROM WORK, HE WAS THE BOSS!

**aren** · 29 May 2007, 10:52 PM

Originally Posted by JefmcC

Could you proove that, or do you just assume it was dropped?

Let's see; item has crack in it. I don't think it just happened like that. Oh, and the fact that they didn't deny it and just argued about the warranty was proof enough.

Originally Posted by JefmcC

So, the managers will occasionally make an exception (i.e. break the store policy) but they won't exchange an item with an extended warranty? Sounds great to me. So what if the guy was a douche?

No, they never break store policy. They offer customers satisfaction which they don't even have to do in the first place.

Originally Posted by Hubbitron

I used to work at radio shack and we had the same deal with extended warranties. It's one of the reasons I quit. That money goes directly on Best Buy's pocket and you know it. You might get a spiff on selling one but you know people come in there pissed all the time because its a sheisty warranty. It doesn't cover the things that would actually necessitate a warranty and I'm sure if it was something that was covered it would be sent to BB's shop to be repaired or deemed unrepairable at which time the warranty is void. Greedy corporation bullshit.

Next time you are going to sell an extended warranty take a few minutes to explain honestly and thoroughly to your customer what it does and doesn't cover and how it compares to the manufacturer's warranty. Let me know if they keep biting.

I agree, the warranty is nothing but bs. But it doesnt come in handy when there is problem that it covers or if a new version of an item comes out (i.e. Xbox Elite) and you can upgrade and just pay the difference.

Also, everytime I offer a warranty (I rarely sell them since I'm phone op/customer service) I clearly explain what it covers and also tell them that it doesnt offer accidents if it doesnt (some warranties do).

Originally Posted by Josh

Aren used to be The Chronicle. why do you people even pay attention to what he says?

Josh used to be a queer.. oh wait, he still is.