I've got the Zen Touch too. Had it for about two years now with no problems. Positives include great sound quality, long battery life, blue back light, and cheap price. For strictly music, it's been a great device for me. I use it in the car all the time, connected to my head unit's AUX jack. If you don't have a good amp in the car though, the levels will be too low.
Negitives are it only does music, no color screen, and it always defaults to shuffle mode. There might be a way to change that, but I don't see it.
As far as software goes, the included software was a little clunky, but it was fully functional and did what I wanted it to. Also, you could only dock the player on a PC with their software installed. And there was no support for streaming audio through the USB cable.
However...
A firmware update fixed most of these problems. It now can be connected to any PC with Windows Media Player, and files are drag and drop. Also now plays through the USB cable if I want to. Which is useful for connecting it to the Xbox360.
All that said, if I was in the market today for an MP3 player, I would seriously consider the Archos 604 WiFi. It's like the uber gadget.



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